To place an order:
Online: Enter your order directly on the World Wide Web. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy including credit card information.
For detailed product information, please check our website first. If you cannot find what you’re looking for, send us an email. We do not sell our customer list, so rest assured that your privacy is protected at EliteFTS.com.
We accept the following:
Credit cards Via PayPal Checkout - This can be done without a PayPal account.
PayPal - Pay quickly with your PayPal account.
We pride ourselves on being able to process most orders the same day they are received.
Standard VAT tax will be applied to all orders. VAT tax is included in catalog pricing and broken out in the shopping cart.
Sales and Promotions
Elitefts.co.uk reserves the right to cancel any sale or promotion at anytime.
All free items are limited to one per house hold.
Elitefts.co.uk is not responsible or to be held accountable for any pricing mistakes online or verbal.
Any order Elitefts.co.uk deems as “abusing the sale” will be cancelled and refunded within 1 business day and customer notified.
Elitefts.co.uk has the right to refuse any order.
Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be reported to EliteFTS within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.
Inspect all merchandise at the time of delivery before signing off with driver.
Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.
Keep all original cartons and merchandise as received
Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.
All returns and exchanges are welcomed by EliteFTS. Just return the item with notation of all your information and instruction regarding your exchange or refund. Full credit will be issued for merchandise returned within 7 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 7 days. Please note, a 25% restocking fee is applied to all returns.
Items that CANNOT be returned.
- Custom made or custom order products may not be returned.
- All apparel must be returned with original tags attached and in condition to resell.
- All equipment and barbells cannot be returned, but they are covered under manufacturer’s warranty.
- There will be no refunds on books, e-books and DVD’s.
- Any downloadable software product cannot be returned.
- Merchandise returned over 7 days of receipt of shipment.
- With the exception of shipping errors, refunds or credits are not issued for shipping charges.
No other warranty written or implied exists. Manufacturer‘s Warranty claims must be addressed to the manufacturers.
Powerlifting Gear Return Policy
All Gear to be returned must meet these guidelines in order to be accepted:
- Merchandise must returned within 7 days of receipt of shipment
- Merchandise must not be visibly worn. (We will be unable to restock for resale)
- Merchandise condition must be in the same conditions as received. (ex: odor free, liniment free, baby powder free, chalk free etc.)
Send all returns to the following address:
Unit 12 Monument View
Chelsdon Industrial Estate
Wellington, Somerset TA21 9ND
Apparel Care Instructions
Metal Gear Care Instructions:
Hand wash with mild soap and water.
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product “out of stock” on our website. If any product is not in stock for an order, we will ship out the in stock items and hold the back ordered item until it is available.
These policies are subject to change at any time without notice.
We are constantly updating our products. Some products may change (size, style, color) from what is shown in catalog.
Prices subject to change without notice